GLYÀURA FAQ

Snail All In One Cream is a skincare product designed to moisturise and support the skin's appearance. It contains ingredients selected for their commonly known skincare properties.

Apply a small amount to clean skin, gently massaging until absorbed. Use it as part of your daily skincare routine, preferably morning and evening.

Ingredients are listed on the product packaging. If you have allergies or sensitive skin, please review the ingredients carefully and conduct a patch test before full use.

Yes, it can be used alongside other skincare products. However, if you experience any irritation, discontinue use and consult a healthcare professional.

GLYÀURA does not test its products on animals in accordance with applicable regulations and company policy.

Usage varies by individual, but typically one jar lasts several weeks when used as directed.

The product contains ingredients commonly associated with snail mucin, sourced in compliance with relevant regulations.

If you have sensitive skin, we recommend performing a patch test before use. If irritation occurs, discontinue use and seek advice from a healthcare professional.

We offer standard and express shipping options. Availability may vary depending on your location. For full details, please see our shipping policy.

Delivery times depend on your location and the selected shipping method. Estimated delivery times are provided at checkout.

Yes, we ship to many countries worldwide. Shipping fees and times vary by destination.

Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

Please contact our support team promptly if your package is lost or arrives damaged. We will assist you according to our policies.

Changes to the shipping address may be possible if the order has not yet shipped. Please contact support as soon as possible via our contact page.

Some products may be restricted in certain countries. Any restrictions will be noted during the checkout process.

Customers are responsible for any customs or import taxes imposed by their country. These charges are not included in the purchase price or shipping fees.

We accept returns of unopened products within 14 days of receipt, in accordance with UK consumer rights. Please contact support to initiate a return via our returns & refunds page.

To request a refund, please contact our support team with your order details. Refunds are processed after we receive and inspect the returned items.

Opened or used skincare products cannot be returned for hygiene reasons, except where the product is faulty or not as described.

Refunds are typically processed within 14 days of receiving the returned item. The time for the refund to appear in your account depends on your payment provider.

Please contact us immediately if you receive a faulty or incorrect product. We will arrange for a replacement or refund in line with UK consumer protection laws and our terms of service.

We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order.

If the return is due to our error or a faulty product, we will cover return shipping costs. Otherwise, customers are responsible for return postage.

Please ensure products are securely packaged to avoid damage during transit. Use original packaging where possible.

We accept major credit and debit cards, as well as PayPal and other common payment methods available at checkout.

Yes, all payment transactions are processed securely using industry-standard encryption and payment gateways.

Orders can be modified or cancelled only if they have not yet been processed for shipping. Please contact support immediately via our contact page.

Yes, you will receive an email confirmation after your order is successfully placed.

If your payment is declined, please check your payment details or contact your card issuer. You may also try an alternative payment method.

Discount codes may be offered from time to time. Terms and conditions apply and will be stated with each code.

Currently, we do not offer gift cards. Please check back for updates.

Billing information can be updated by contacting our support team prior to order processing via our contact page.

GLYÀURA is based in the United Kingdom. For specific contact details, please visit our contact page.

You can contact our support team via the contact page linked below or by email as provided on our website.

Yes, our privacy policy is available on our website and explains how we collect and use your data.

Newsletter subscription options are available on our website for updates and promotions.

GLYÀURA products are developed in line with cruelty-free standards and applicable regulations.

For wholesale inquiries, please submit your request via our wholesale page. Requests are subject to approval.

Subscribe to our newsletter or follow us on social media to receive updates on new products and offers.

If you have a complaint, please contact our customer support team so we can address your concerns promptly via our contact page.